We value our customers and appreciate their loyalty.
This Refund Policy is designed to ensure that you receive top-quality services and Products you are satisfied with.
The following is a complete list of the circumstances under which you may be eligible for a refund.
- You canceled the order.
You can get a full refund if you use the accessible communication channel to contact the support staff and let them know you wish to cancel the order before the expert begins processing it.
Please be aware that a full refund is not available once an expert starts working on your order. Nevertheless, you may be eligible for a partial refund. The refund amount depends greatly on how much work has been done by the time you seek a refund. Please be aware that your order cannot be canceled once it has been processed.
- A double payment was made.
If you unintentionally make two payments for the same order, you may request a full refund of the second payment. If you wish, we can credit this amount to your bonus balance with our service.
When paying with PayPal, we strongly encourage you to review each transaction to make sure everything works as planned and report any problems to our support staff immediately.
- No expert was found.
Even though we have hundreds of experts on our team, we may not be able to assign one to process your order. Occasionally, this can happen with large assignments or technical papers that need to be completed urgently. Please be aware that we prioritize such orders and typically do our best to find a qualified expert to handle them. Nonetheless, if we cannot find an expert for you, you are eligible for a full refund.
- You made two identical orders.
Once you realize you have accidentally placed and paid for two identical orders, contact the support staff.
Please note that you must cancel the order that has already been paid for. If we don’t hear from you right away, we will assume that you require two similar assignments from different experts and we will handle each order separately.
- The revised paper arrived late.
We always do our best to finish your order as soon as possible. As a result, you are strongly encouraged to check your email notifications after the finished paper is available and read the preview as soon as you have a chance to request revisions. But, if you have requested a revision in advance and the revised paper is not delivered by the deadline, you can request a refund.
Please note that each case will be examined individually to determine the refund amount.
- A delay in order delivery.
We have developed an effective time management system that helps our experts deliver orders on time. However, if for any reason your order is made available for your review after the deadline and you decide you no longer require that paper, you are entitled to a full refund.
This policy does not cover orders for which instructions have not been given, that are awaiting your response, or that have not been fully paid. Therefore, it is important that you give us your contact information so that we can contact you as soon as possible in the event of an emergency.
Please note that if your order is delayed but you still want to use the paper, we can extend the deadline, recalculate the cost based on the extended deadline and reimburse the difference. Also, you will not be permitted to use the Product in any form if the firm refunds the amount paid on your behalf.
- You disapprove of the paper quality.
You can ask for a free modification if the work does not follow your directions or have the order assigned to another expert. You can also request a full refund if you don’t have time for revision.
Since this matter will be further discussed with the expert, you must give precise comments regarding the reasons for rejecting the paper. You do not need to take any additional action, and your refund will still be processed, regardless of what happens next.
Please be aware that if you receive a full refund for any order, the Product won’t longer be your property, and the firm reserves the right to use the content of the Product at its discretion, including publishing it online for promotional purposes.
Refund requests for any reasons other than those listed above will be rejected.